Frequently Asked Questions

Orders & Shipping

Where do you ship to?
We ship internationally, with a focus on the United States. Shipping rates and delivery times vary by destination.

How long does delivery take?
Orders to the United States typically arrive within 7–12 business days. We use reliable cross-border carriers to ensure your order arrives safely.

How much does shipping cost?
We offer tiered shipping rates for US orders:
• Orders under $199: $30 shipping
• Orders $200–$298: $20 shipping
• Orders $299 and above: Free shipping

How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Products

What age group are your teaching aids designed for?
Our products are designed for children in Pre-K through Grade 3 (ages 3–9), supporting foundational skills in math, literacy, and science.

Can your posters be reused?
Yes! We recommend laminating our practice posters (such as the 12×12 Multiplication Poster) so they can be used repeatedly with dry-erase markers — great for classrooms and home learning stations.

Are your products safe for children?
All LumiStar products are designed with child safety in mind, using non-toxic materials suitable for classroom and home use.

Returns & Support

What is your return policy?
If you're not satisfied with your purchase, please contact us within 14 days of receiving your order and we'll do our best to make it right.

How do I contact you?
You can reach us through our Contact page. We aim to respond to all inquiries within 1–2 business days.